Almay Clear Complexion Concealer 100 Light 2-Pack - Acne Treatment Makeup

Thank you for considering our products on eBay! We want to ensure your shopping experience with us is smooth and enjoyable. Below, you'll find our refund policy that covers situations where you might need to return an item.

**30-Day Return Policy:**

We offer a 30-day return window from the date of delivery. If you encounter any issues with your purchase within this period, please don't hesitate to contact us. We'll be more than happy to assist you with a return or refund.

**Damaged Item Returns:**

In the unfortunate event that your item arrives damaged, we understand your disappointment. Please follow these simple steps for a hassle-free return process:

1. **Notify Us:** Reach out to us within 3 business days of receiving the damaged item. Send us a detailed message explaining the issue and attach clear photos of the damaged item. This will help us assess the situation and provide a swift resolution.

2. **Approval Process:** Our customer service team will review the provided information and respond to your message within 1-2 business days. If the damage is verified and meets our return criteria, we will issue a Return Merchandise Authorization (RMA) along with further instructions.

3. **Secure Packaging:** When returning the damaged item, please ensure it is safely packaged to prevent any additional damage during transit. We recommend using the original packaging if possible.

4. **Return Shipping Label (if not damaged):** If the item is not damaged, the buyer is responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.

5. **Refund or Replacement:** Once we receive the returned item and verify its condition, we will process your refund or send a replacement as per your preference. Refunds will be issued using the original payment method used during the purchase.

**Non-Damaged Returns:**

For non-damaged returns within the 30-day period, the buyer is responsible for return shipping costs. Please ensure the item is in its original condition, unused, and in its original packaging.

**Exchanges:**

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the above guidelines and place a new order for the desired item.

**Contact Us:**

If you have any questions or concerns regarding our refund policy or the return process, feel free to contact us through eBay's messaging system. We are committed to providing excellent customer service and will assist you promptly.

We appreciate your understanding and cooperation regarding our refund policy. We aim to ensure your satisfaction with your eBay purchases, and your feedback is valuable to us in achieving this goal.

Thank you for shopping with us!