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Payment 

We are using the new Ebay Managed Payments. With managed payments, credit cards will be easier to enter and store and we're supporting ApplePay for those buyers who prefer mobile payments. However, we know that many buyers on eBay are accustomed to paying with PayPal. Starting in June, 2019, Paypal should also be available in Ebay managed payments.

Please reach out to us if you have any difficulty making your payment.

For international buyers, you should be able to add the item to your cart and begin the checkout process, however, we will need to send you an invoice for you to make the payment. Please see International Shipping Costs and Details below.

Shipping 

Prime Time Health is proud to offer FREE or affordable shipping on all eBay orders! We will ship you our order as fast as we possibly can, most of the time within 24 hours of your order being placed, and do everything we possibly can to ensure a safe and fast delivery. You will receive tracking information on your package, so you can see progress being made. In most cases, for all orders within the USA, your order will be delivered to you within 2-5 days of shipping.  If you pay for expedited shipping, most orders will arrive within 2-3 days.  If you pay for Express Shipping, you should receive your order within 1-2 business days.

International Shipping

We can ship internationally, but we primarily ship to the UK, Canada, and Australia. However, we can also ship to most other countries.  Please understand that it is the BUYER'S RESPONSIBILITY to know if the product that you buy will be allowed through customs in your country. With the less expensive First Class Mail option, most shipments will arrive in 10-20 days.  However, it is not uncommon for these shipments to take 20-30 days for delivery.  The postal service does not consider an international shipment "Lost" until 30 days pass.

First Class Shipping will usually take 10-20 days for delivery. Cost = $15-25 depending on item purchased. 
Priority Shipping will usually take 5 to 15 days for delivery. Cost = $35-45 depending on item purchased. 
Express Shipping will usually take 4-10 days for delivery. Cost = $65 and up depending on item purchased.

If a package could not be delivered because of an invalid address, customs problems, or refusal, the package should come back to us.  If the package comes back to us, we will be happy to refund the customer less the original shipping cost.

We cannot ship to Germany, Italy, and Russia.  We are sorry for the inconvenience.

Returns

We will gladly accept returns of merchandise if you are not completely satisfied with your purchase! Please contact us before leaving feedback so that we can resolve the issue for you. We pride ourselves on Excellent Customer Service, so please give us the opportunity to earn your excellent feedback.  We strive for 5s.

If the return is a result of our error or defective product, we would be happy to replace it swiftly. We ask that you contact us within 30 days of the purchase date for any returned merchandise.  

Please make sure to include a copy of your order slip with an order number and your contact information so we know where to apply a credit or refund.  

All returns must be sent to: 

Prime Time Health 
Attn Returns 
380 E State Hwy CC Ste F105 
Nixa MO 65714

Damaged Products

Every effort is made to ensure a quick and safe delivery of your product.  

In the rare case that your product is damaged in transit, please contact us immediately! Keep all the original packaging and take a digital picture of the damaged product that can be e-mailed.  

Every effort will be made to rectify the situation immediately, and get replacement product to you safely and promptly.  

In many cases, you will be able to contact the US Postal Service within 24 Hours of receipt to obtain a Damage Claim Form.

Thanks for Shopping. We are happy to serve you